FAQs
The RitzPix Pro Solution FAQ’s
Listed below are some of the most common questions asked about the RitzPix Pro Solution. Please do not hesitate to contact us with any other questions that you may have.
How does your online solution for professional photographers work?
How does the domain name work?
Is Ritzpix Pro Mac compatible?
Costs
How much does the RitzPix Pro Solution cost?
How much does it cost to upload an event?
Pricing Functionality
Who sets the pricing?
Can I charge different prices per event that I set up?
Who collects the funds?
How can I keep track of my sales and commissions?
If for some reason my account becomes a negative, will I get billed?
Can I order from my own site and pay Ritzpix prices, instead of my own?
Uploading and Event Options
How many photos can I upload per event?
How long can I keep an event online?
Can I upload a roll of film?
Are events password protected?
Can I modify my product mix per event?
How long does it take to upload?
What does file size or image resolution mean?
What is the resolution of my images uploaded to the Web?
What size pictures can I get from my digital files?
Which file types are acceptable?
Can I upload full resolution Images?
How can I tell who visited and viewed my albums?
Managing your Account
How long does it take to get my site up and running?
Is it possible to change my personal account information, such as my password?
Is it possible to delete an event before the 6 month time period has expired?
How do I change my Watermark?
How many sub albums can I create?
When you sign up for the RitzPix Pro Solution, you can post and publish all the photos you have taken to your personal RitzPix Web site. Your Web site enables you to easily sell your photos to your customers and have the orders fulfilled through your favorite photofinisher on the RitzPix network.
How does the domain name work?
You get to choose your own sub-domain name for your Web site. For example, your sub-domain could be “prophotographer.RitzPix.com,” and you choose what you want in place of “prophotographer.” Once you have your Web site, you are able to completely customize the look and feel by using your own banner logo and welcome image. You can also upload your event images, alert your customers of their online presence, and start to receive orders. When an order is placed, it is immediately sent to the RitzPix Network lab of your choice. The lab will print the order and can offer you many post-sale options to choose from, such as shipping or pickup options. Please contact the lab to discuss these options.
Is Ritzpix Pro Mac compatible?
Yes, the solution is both Mac and PC compatible. However, it requires Windows 2000 or newer or Mac OSX 10.4 or newer.
COSTS
How much does the RitzPix Pro Solution cost?
We have two options:
1. Regular Plan: $30.00 one-time set-up fee, $30 a month, 10% commission on each print order total, and 15% commission on each gift or template order total.
2. Starter Plan: : $79.99 one-time set-up fee, $0 a month, 15% commission on each print order total, and 20% on each gift or template order total.
How much does it cost to upload an event?
We do not charge to upload events. You can upload as many images as you would like for viewing and publishing off of your Web site. There are no limits on the number of images that you can upload, and the images are stored for free for 6 months. Any storage you choose to get beyond the 6 months will cost a nominal fee of $19.95 for each 512 Mb of storage.
PRICING FUNCTIONALITY
You set the pricing and have complete control over modifying and changing your product pricing and description.
Can I charge different prices per event that I set up?
Yes. The service allows you to have multiple pricing options by event. This way you can creatively and selectively sell your products at different prices to different customers if you choose.
The RitzPix Pro Solution allows you or your photofinishing lab to collect the funds. Typically, the lab will collect the funds for you, pay the commissions from your orders, and write you a check for your remaining revenue. This allows you to shoot more events and not worry about credit card orders, sales tax, commissions, and lab payments. You and the lab will have access to a report that shows a breakdown of all revenues and costs.
How can I keep track of my sales and commissions?
You can monitor your sales and commissions at any time through our multiple reporting functions. You can track sales and commissions from a recent time period or search for orders by name, number, or within a certain range of dates.
If for some reason my account becomes a negative, will I get billed?
Yes, if your account becomes negative from personal ordering and/or customer discounts, then you will be given a 3 pay cycle time period to make sales to cover your costs. If after that time, you are still in the negative, then you will be sent a bill for the negative dollar amount.
Can I order from my own site and pay Ritzpix prices, instead of my own?
Yes! To obtain instructions on doing so, please contact your Ritzpix Pro account manager.
UPLOADING AND EVENT OPTIONS
How many photos can I upload per event?
We do not limit the number of uploads per event.
How long can I keep an event online?
As long as you would like. The event will remain on the site for 6 months. However, you may chose to keep an event online as long as that event is still generating revenues and sales for you. If you wish to keep an event longer, you will need to purchase permanent storage space.
Yes, many of our pros still shoot primarily on film. Your photofinisher has an upload utility which can upload a roll of film directly to your account. Additionally, you can have the film transferred to CD so you can upload from your computer or send us the CD and let us upload the images for you.
Are events password protected?
You have the ability to make an event private (you set the password or event code) or public (no password required to view).
Can I modify my product mix per event?
Yes. You choose which products you would like to offer for each event from a list of your photofinisher’s products.
How long does it take to upload?
Uploading speed can vary depending upon your internet connection, the size and amount of images, and the media to be uploaded from. Basic residential DSL/cable connections average about 100-200 MB/hr, premium residential DSL/cable connections average 300-450 MB/hr, and a T-1 connection averages 500+ MB/hr.
What does file size or image resolution mean?
Each digital image has a certain resolution, impacted by the number of pixels (i.e., the number of dots) within that image. More pixels means a higher resolution, which in turn means more detail and clarity on the prints that you order. Also, the higher the resolution of the image uploaded, the larger you will be able to print photographs and retain the desired quality.
What is the resolution of my images uploaded to the Web?
If you upload your images using Internet Explorer with Windows Vista, XP, or 2000, you have three options for upload speeds, which determine the resolution:
Fastest – The fastest upload speed. Image is not uploaded at full resolution, but resolution is sufficient for an excellent 4×6 print.
Fast – The second fastest upload speed. Image is not uploaded at full resolution, but resolution is sufficient for an excellent 8×10 print (or smaller).
Regular – The slowest upload speed, but photos upload at their original (full) resolution.
If you upload your images using another browser (other than Internet Explorer), your images are uploaded at their full resolution.
What size pictures can I get from my digital files?
After you or your guests select the photos you want to order, you will have the opportunity to choose the print sizes. We automatically compare the resolution of your images to the recommended resolutions for each print size.
You will see an OK to Print column next to each print size. If you see Yes in that column, then the photo is of sufficient quality for that print size. If you see No, we do not recommend that you choose that print size.
Which file types are acceptable?
We only accept .jpg files.
Any image transferred to the site that is not a .jpg file will be automatically converted to a .jpg format. There is no limit to the file size for any image transferred to the site.
Can I upload full resolution images?
Yes, we recommend all pros upload full resolution images. This way all image sizes will be printed to the highest quality, and it saves you the trouble of uploading an image multiple times. One unique option to our service is that customers can view the high resolution images without being able to download them. This way they can see all the details of the pictures and feel more confident about placing orders, yet your images are still safe.
How can I tell who visited and viewed my albums?
If you choose, each guest coming to view an event will be required to register in a guestbook, which you track via the site. You can generate a report of any person that has viewed images, and solicit them with any additional promotions that you may choose to offer them. You also have the ability to allow your guests to enter without signing in. It is your choice.
MANAGING YOUR ACCOUNT
How long does it take to get my site up and running?
Once you sign up online, your site is live instantly. You will receive a confirmation of your username and password as well as helpful tips to get you going immediately with real time technical support if necessary.
Is it possible to change my personal account information, such as my password?
Yes. To change your password, simply click on My Account on any page, and choose Update Your On-Line Account. From there you will be able to edit your password and all of your other personal information, including your address, phone number, and e-mail address.
Is it possible to delete an event before the 6 month time period has expired?
Yes. When viewing an album, simply click on the “Delete!” link below the albums title. You will be asked to confirm this action and then the album is gone! To delete single or multiple images, click a check mark in the small select box below the image(s) and then click on “Delete” in the upper-right portion of the screen. Again, you will be asked to confirm the deleting action and then those particular images are gone! Please note, if you or a guest has recently placed an order for the image(s) you are currently trying to delete, you may see “WARNING! Some or all of the images you are trying to delete have recently been ordered… This Album cannot be deleted.”
Via your password protected admin site. Simply go to the “Settings” menu and select the “Edit Watermark” option. Then enter the text, angle and Opacity you would like for your watermark.
How many sub albums can I create?
An unlimited amount. You may also create unlimited numbers of sub albums within sub albums.
